*We understand that you may have questions about our products, services, and policies, and we’re here to provide answers. Whether you’re a sneaker enthusiast looking for the latest releases or a first-time customer wondering about our ordering process, we’ve got you covered. Browse our FAQ section to find answers to some of the most common questions we receive. And if you can’t find what you’re looking for, feel free to reach out to our customer service team for assistance. At Shoefootprint, we’re committed to providing you with a seamless and enjoyable shopping experience, every step of the way.
Orders:
1. How long does delivery take?
Once your order is placed, we typically need 2-10 business days to process and prepare it for shipment. After that, delivery usually takes 4-7 business days, depending on your location.
2. Can I track my order?
Yes, once your order is processed and shipped, you will receive a tracking number via email to follow your shipment’s progress.
3. What if I receive the wrong size or product?
If you receive the wrong size or product, please contact our customer service team at info@shoefootprint.com within 14 days of delivery, and we’ll assist with returns or exchanges promptly.
Shipping & Returns:
1. Do you offer free shipping?
We offer free shipping on select orders, depending on the total purchase value or special promotions. Shipping costs will be calculated at checkout, so you’ll know if free shipping applies to your order.
2. What is your return policy?
If you're not satisfied with your purchase, you can return your unworn sneakers within 14 days of delivery. The product must be in its original packaging and condition. Please note that return shipping costs are the responsibility of the customer unless the product is faulty or damaged.
Payment:
1. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are encrypted to ensure your payment details are safe.
